Low-cost airline Wizz Air is facing an investigation due to numerous complaints from passengers. Wizz Air’s competitor, Ryanair, has already been heavily fined.
A consumer protection authority investigation has been launched at the Government Office of Budapest against Wizz Air Hungary Zrt., the Ministry of Justice announced on Monday.
According to the ministry’s statement, the number of consumer complaints filed with the consumer protection authority against the airline has recently increased, and several cases received significant media coverage.
Passengers complained that Wizz Air failed to provide information and assistance in the event of flight delays and cancellations, failed to provide accommodation and rebooking (causing additional costs to passengers), failed to respond to consumer complaints within thirty days, and operates a premium-rate call center, in violation of the law and rights of Hungarian consumers.
The aim of the consumer protection authority investigation is to identify, terminate, and sanction any possible infringing behavior.
A consumer protection procedure was also launched against another low-cost airline, Ryanair, at the beginning of August, resulting in a fine of HUF 300 million.
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