Investigation Begins Against Wizz Air Partner, Malév GH’s Check-in Procedures
Hungary Today 2019.07.31.
A Consumer protection investigation was ordered by Ákos Kara, State Secretary for infocommunications and consumer protection, to inspect Malév Ground Handling’s check-in procedures, the Ministry for Innovation and Technology (ITM) said on Tuesday.
The reason for the inspection is, according to press reports, the ground handling company sells airport services, for example, airport check-in services, to passengers at higher prices than indicated in prior consumer information. The procedure will determine whether employees use any unfair or deceptive practices during the check-in process.
In a recently published article, news portal Index reported that Wizz Air‘s ground handling staff, Malév GH Zrt. charges more than double the prices found on the discount airline’s website for those who forget to check-in online.
In a particular case, instead of EUR 30 (HUF 9950), a Hungarian couple who forgot to check-in online, had to pay 20 thousand HUF( EUR 60). After they got through the gate, they realized on their receipts instead of “airport check fee” they paid for a so-called “catch your flight” service, possibly because this way the company can easily reject complaints later.
In response to the article, Wizz Air stated that it did not have a “catch your flight” service and has already taken the necessary steps to prevent the airline’s check-in counter from selling services not offered by Wizz Air.