Hungarians Are the Least Satisfied with State Railways
Gabor Sarnyai 2018.10.29.
The Eurobarometer surveyed more than 25,000 people from 26 EU Member States about the quality of national railways. Among Europeans, Austrians appear most satisfied: the Austrian Federal Railways (ÖBB) are punctual, clean, reliable and well-organized. In contrast, Hungarians, Romanians and Bulgarians are the least content with their rail transport.
According to the survey, 66% of Europeans are satisfied with the frequency of trains. Punctuality and reliability are also well received, with 59% of users satisfied. Moreover, 55% of Europeans are happy with the provision of information during the journey, particularly when facing a delay.
The worst performing countries are in the Eastern part of the Union. The Hungarian, Romanian and Bulgarian railway companies have placed the lowest in nearly every category.
While 75% of Europeans are satisfied with the ticket purchasing system, this rate is only 55% among Hungarians. However, the Hungarian State Railway (MÁV) received even worse scores in relation to customer complaints. Just 18% of Hungarians find it easy to file a complaint about railway services.
Only 49% of the Hungarian population is happy with the punctuality of the trains. The cleanliness of the wagons is even worse, with just 35% reporting they are up to standard.